SUPPORT FOR YOUR TEN-4 VoiceXP SYSTEM

Your satisfaction is our #1 priority
Our number one priority is to ensure your system remains up and running smoothly, around-the-clock, year after year. With a sizable staff of senior level directors, managers, certified around-the-clock help desk personnel and product engineers, we have the manufacturing, installation, training, and SUPPORT capabilities to fully meet and exceed your digital recording system support requirements. As a company committed to technical and customer support, our commitment to your system runs from our junior level employees all the way to our officers. Making your satisfaction our #1 priority was the key to our success in the past. It’s the key to our success now. And it will remain the key to our success in the future.

You’ll ALWAYS speak to a real tech (not voicemail/answering service/equipment)
We provide one of the industry’s only “true 24/7 helpdesks”. This means when you call our toll-free number 24 hours a day, 7 days a week you will speak directly to knowledgeable support technicians who are here to help you resolve any and all issues. We guarantee when you call our toll-free help desk day or night, weekday or weekend, you will experience a/an

• Pleasant support technician tasked with helping you with your system
• Average hold time not to exceed 15 seconds
• Peak call hold time not to exceed 2 minutes

Complete on-site service blanket of your area
We pride ourselves on our ability to quickly respond to your needs. In the unlikely event your system requires on-site repair, we will quickly provide this service from numerous locations within your area. With over 6,200 certified technicians available at a moment’s notice from anywhere in the country, we guarantee on-site service to your facility within 4 hours or less of dispatch.

Why we stand behind our support technicians
We have a stringent screening process which includes background checks on all employees. As a leading recorder company, we have the utmost concern for employee performance. To help eliminate any customer dissatisfaction, our technicians are all reviewed on a regular basis. This review process includes performance reviews, random customer and internal evaluations, digital recording of all customer interaction via telephone (utilizing our own TEN-4 VoiceXP Recorder), QA testing and more. Along with numerous certifications, we are a Microsoft Certified Partner. This means we have met all of Microsoft’s certification requirements to be admitted into their prestigious partner program.

Constantly working to better our services and our systems
All our calls are tracked using SupportTrac, our sophisticated internal technical and customer support tracking system. Tracking support calls allows us to keep an internal database of customer issues. SupportTrac helps us as a support organization to better isolate issues and find ways to quickly resolve future problems for all TEN-4 VoiceXP customers. While system issues are a fact of life with products, consistently and constantly working to reduce the time it takes to determine and fix the problem is the responsibility of any legitimate product company. Unlike other recorder companies with limited support personnel and services, we constantly work to better our processes. As an added benefit, our support team works closely with our development department to ensure customer issues and requests are considered for future product updates.

Click Here for Maintenance Options.

Email the support centre