SERVICE AND SUPPORT
Stancil is committed to ensuring you many years of trouble-free technical support. Every Stancil Logging Recorder is
built to the highest technical standards, and our dedication to quality and service extends well beyond your
system’s warranty period. Quality and total customer satisfaction are among our highest priorities.
We understand the critical mission your recording system is required to perform. Therefore, we offer the following
solutions.
Complete 24/7 Support Solutions:
· Toll-free Help Desk Support
· On-site 4-hours (or less) Response
· Factory-trained Support Engineers
· Complete Call Tracking
· Hardware Replacement
· Software Upgrades
To help ensure your continued success with our products, we staff our service center with highly trained technical
and customer service specialists committed to offering:
· Phone consultations with courteous, certified service specialists who truly understand the products they
support.
· Continuous status reporting on all open issues.
· Timely incident resolution and follow-up.
· Service Management dedicated to providing the highest level of customer satisfaction.
· Complete incident ownership.
Stancil Corporation Customer Service offers a variety of support programs to choose from. If our existing support
programs don't quite meet your organization's needs, we'll be happy to work with you to design one that does. Our
